Melissa Smith2025-06-24Trustindex verifies that the original source of the review is Google. I love my new roof and siding. There were a few mistakes but they took care of them before they asked for the remainder of the bill. Overall, a great experience. Willie was wonderful to work with. Janice Furrer2025-06-23Trustindex verifies that the original source of the review is Google. This company has advertising signs all over St. Louis billboards. But let me tell you - don’t expect them to follow up with you. I asked for a bid to replace my roof. They did come out - was there about 10 minutes. The guy said he would get a price for me the next day. What a joke - never heard from him. This says a lot about a company - no follow through. Poor communications. Don’t call them. Kyle I2025-06-20Trustindex verifies that the original source of the review is Google. Worked with Willie throughout my insurance claim. No issues at all and he was very responsive and willing to answer questions throughout the process. The crew that came out was very good and cleaned up well when all was said and done. New roof looks great. Paul Davis Jr2025-06-10Trustindex verifies that the original source of the review is Google. Brett the salesmen’s was very personal and always returned my calls about all my questions. I love the job they did and our home looks so much better after our new roof and gutters.. Caleb Oliver2025-05-29Trustindex verifies that the original source of the review is Google. I was very pleased with Gallagher Bros and Brett Keenan specifically (sales rep). Buying a roof was made simple and glad we picked them! Sherry2025-05-17Trustindex verifies that the original source of the review is Google. Update - On my previous posting that was made early regarding no call - no show. Jack called me and came out survey my roof. He was very professional and apologized for miscommunication. Jack listen to my needs are desires. Thanks, Jack for coming out!!! I really appreciate it! Theresa Roberts2025-04-30Trustindex verifies that the original source of the review is Google. Gallagher installed a roof for me on Father's Day 2024 to replace one originally installed just a few years prior. Another Roofing company gave me an estimate and found all kinds of problems with the way my roof was originally installed which caused inside ceiling damage from the flashing around the fireplace being improperly installed. I went with them again as they promised to guarantee (since I was just months shy of the warranty) that they would take good care of me. The roofers did not put down anything, even a tarp to protect any items in my yard. My pool cover, canopy, outdoor sectional, were heavily damaged. Even my cushions and pillows were covered with tar. They left nails everywhere. My gutters were full and even months later I had nails that transferred to my gutters/downspouts and wound up all throughout my yard and driveway. I had three flat tires at three different times. (See attached pictures). Last month, in March after the storm my ceiling began sagging and having the same issues. It had only been 8 months, so I called Gallagher to report the issue. I learned that Mike the original guy I worked with was no longer with the company. They told me I would have to wait 4 weeks out for someone to just come look at it. The first weekend, I waited all Saturday for my appt, and never heard a word, so I waited All Sunday. They never showed. After several calls and texts they rescheduled me 2 weeks later, and then once again, never showed up on the Saturday of my appt. I again thought perhaps they would come Sunday when my calls and text went unanswered. I then waited an entire week with no response. When I called the office rather than apologizing Mary was very condescending insinuating that they were too busy to deal with me, even though it had been 6 weeks and they never even showed up one time to look at my roof. When Willie finally called me he told me he would try to "fit me in" again but to make sure I had my insurance information ready to sign over. I told him my roof was only 7months old and that I just wanted an estimate and my inside ceiling looked at and he told me that is not the way they "worked". They do not give estimates. They base their charges on what the insurance pays. I told him this damage should be covered by them and it is just not right and was "shady". I also told him their customers deserved a call if they were not going to show up as 2 weekends were spent waiting for them. Not wanting to even run the lawn mower thinking I might miss them. He told me that they would no longer wanted to work with me. No apologies for never showing up, no apologies on my roof once again leaking...I was upset/shocked I called back to the office to share what transpired and Brittany answered the phone. I told it had been 6 weeks since I originally reached out to get an estimate, and she interrupted me and very derogatory said "last time you called you said it was 4 weeks get your story straight", she immediately told me they did not want to work with me. OF COURSE they don't want to work with me, they have put 3 roofs on for me, and every one has had issues and has leaked. This is a terrible company to deal with. The only decent person there was "Mike" and he has moved to Florida. I would be very leery of the way they base their prices and try to get more money from the insurance companies. And we wonder why our insurance rates are going up with these types of practices. The office women are extremely rude and condescending. It has been a terrible experience, and I cannot believe the owner of this company would allow his office personnel to treat his customers in this way. If I could give "0" stars I would. I will be looking into any legal recourse I may have. There are many roofing companies out there, Gallagher should not act like they are doing you a huge favor to just show up when they should or do the work properly. Michael Pelts2025-04-22Trustindex verifies that the original source of the review is Google. The Gallagher Brothers were extremely professional and replaced half of our roof in a day! They did excellent work. Rex was very responsive and did a great job coordinating with us. Would absolutely work with them again! Kevin Drozd2025-04-18Trustindex verifies that the original source of the review is Google. Highly recommended!! Called them after the winter snow finally destroyed a poorly built roof (not by them). They were quick to come out and give us an estimate. Jeremy did a great job on restoring that roof. Even better was after the job, they sent someone to clean up the yard. Jonathan McAllister2025-04-09Trustindex verifies that the original source of the review is Google. I was jerked around for a couple of months by their receptionist getting switched between different roofing/siding specialists (there is a lot of turn over it seems) and the last one said he would get me an estimate and he never did. Wasted two months of my time.